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Terms & Condition

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Terms & Condition

These terms and conditions outline the rules and regulations for using the VGM Hospital website, www.vgmgastrocentre.com.


Please read these terms carefully before using this website. These terms are subject to change from time to time and without further notice. Your continued use of the site after any such changes constitutes your acceptance of the new terms. If you do not agree to abide by these or any future terms, please do not use the site or download content from it.


VGM Hospital may terminate, change, suspend or discontinue any aspect of the website, including the availability of any checkups, at any time. VGM Hospital may remove, modify or otherwise change any content, including that of third parties, on or from this website. VGM Hospital may impose limits on certain features and services or restrict your access to parts or the entire site without notice or liability. VGM Hospital may terminate your use of the site at any time at its sole discretion.


These terms apply exclusively to your access to use the site and do not alter the terms or conditions of any other agreement you may have with VGM Hospital or its parents, subsidiaries, or affiliates. Medical tests specified in the health checkup package are conducted as a screening procedure for early detection.


The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to VGM Hospital. “Party”, “Parties” or “Us”, refers to both the client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, under and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to same.




We employ the use of cookies. By accessing www.vgmgastrocentre.com, you accept to use cookies in agreement with the VGM Hospital’s Privacy Policy.


Most interactive websites use cookies to retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.







Unless otherwise stated, VGM Hospital and/or its licensors own the intellectual property rights for all material on www.vgmgastrocentre.com. All intellectual property rights are reserved. You may access this from www.vgmgastrocentre.com for your personal use, subject to restrictions set in these terms and conditions.


Restricted Uses


You agree not to use the website or app to host, display, upload, modify, publish, transmit, update or share any information:


-That belongs to another person and to which you do not have any right.

-That is grossly harmful, harassing, blasphemous defamatory, abusive, obscene, pornographic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever.

-That infringes any patent, trademark, copyright, or other proprietary rights.

-That violates any law or regulation.

-That deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing.

-That impersonates another person or falsely states or otherwise misrepresents an affiliation with a person.

-That contains software viruses or any other computer code, files, or programs designed to interrupt, destroy or limit the functionality of any computer resource; or

-That threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation.


You warrant and represent that:


You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;


-The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

-The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy

-The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.


VGM Hospital reserves the right to monitor all comments and to remove any comments which can be considered inappropriate, offensive, or cause a breach of these Terms and Conditions.


Payment Terms


We will tell you about applicable charges for any service, and the payment terms presented to you when you use or order a paid service are part of these Terms of Use. We reserve the right to change our charges and payment terms at any time provided, however, the new charges will not apply to orders accepted before the notification of the new changes.


Your Data and Information


When you register with us and/or access the Service, you will be required to provide certain personal data and information about yourself to us. When you access or use the Service, we also collect and store certain information and data about you and your access/use. Our Privacy Policy which is available here,  states the personal information and data we collect and how we treat your data and information to protect your privacy. The terms of our Privacy Policy are deemed incorporated in these Terms and forms a part of these Terms. Therefore, please read our Privacy Policy carefully. When you access or use the Service, you consent to the collection and use of your data and information under our Privacy Policy.


Notwithstanding anything contained in these Terms, you hereby permit us to store all information you transmit or share using the Communication Tools (including your patient / medical records) and to share the same with medical practitioners who you consult with to enable them to render their medical services to you.


Intellectual Property Rights


You acknowledge and agree that the materials related to the service and all its various components on the App or the Website are solely owned by VGM. Except for your data and information, all information, content, and material contained on the Website, the App, and/or Service is our intellectual property. No information, content, or material from any part of the Service may be copied, reproduced, republished, uploaded, recorded, posted, transmitted, or distributed in any way (including by using any automated programs, software, or any other method of screen scraping), except for your personal and non-commercial use, without our express written permission.


Notification of Changes


We reserve the sole and complete discretion concerning the operation of the Service and may add, modify, suspend or discontinue any functionality or feature of the Service or any of the services provided by us without any notice to you.


Patient No-Show Policy


Our Patient No-Show (PNS) policy ensures timely healthcare for everyone using our App or website. Here, Patient No-Show means a patient hasn’t turned up on time for an appointment booked through our app or website without canceling or rescheduling.


Every PNS captured on the App or website is dealt with seriousness based on past patient behavior. No refund shall be provided in the case of PNS. This is done to ensure patients understand the importance of a doctor’s time and not misuse our service.At the third valid instance of PNS in the last 12 months, the patient’s account will be temporarily disabled from booking further online appointments on the app or website for the next four months. However, the user can continue to call the Hospital to fix an appointment.


Disclaimer of Warranties


You expressly acknowledge and agree that your use of the service is solely at your own risk and that you assume full responsibility for all associated risks. All information, products, or services contained on or provided through the service are provided “as is”, without any warranty of any kind, express or implied. We do not make any warranty or representation as to the quality, quantity, potency, purity, standard, nature, or manner of performance of any of the information, products, or services contained on or provided through the service. We hereby disclaim, to the maximum extent permitted by applicable law, all representations and warranties, express or implied, statutory or otherwise, including but not limited to warranties title, non-infringement, reliability, accuracy, completeness, timeliness, or that the availability of the service will be uninterrupted, timely, secure, or error-free.


Limitation & Exclusion of Liability


In no event, we will be liable for any direct, indirect, special, incidental, punitive, exemplary, or consequential damages, whether or not we have been warned of the possibility of such damages. The platform is controlled and offered by VGM. VGM Hospital makes no representations or warranties that the platform is appropriate for use in other locations. Those who access or use the platform from other jurisdictions do so at their own volition and risk and are responsible for compliance with local law.




You are solely responsible for all the information you transmit or share using the Communication Tools, and we are not obliged to monitor the same. However, we reserve the right to review any information or materials you share using the Communication Tools and remove (without notice to you) any information or materials that we find, in our sole discretion, violates any applicable law or these Terms. To this extent, you waive doctor-patient confidentiality and expressly authorize us to review all information you transmit or share using the Communication Tools. In the event of non-compliance with the Terms, we may (without notice to you) immediately terminate your registration with us and/or prevent your access or use of the Service.


Governing Law and Jurisdiction


The interpretation of these Terms and the resolution of any dispute relating to your access or use of the Service shall be governed by the laws of India. If any action or other proceeding is brought on or in connection with these Terms or your access or use of the Service, the place of jurisdiction of such action shall be exclusively at Tamilnadu to the exclusion of any other court that may otherwise have had such jurisdiction in the matter.




If any term or provision of these Terms shall be declared invalid by a court of competent jurisdiction, then such provision will be interpreted, construed, or reformed to the extent reasonably required to render it valid, enforceable, and consistent with the original intent underlying such provision and the remainder of these Terms shall remain in full force and effect, according to its terms. The failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such clause. Your right to use the Service is personal to you, and you shall not assign or transfer in any manner any of your rights, obligations, or interest in these Terms or your subscription to any third party. We may freely assign our rights and obligations hereunder. Should there be any conflict between these Terms and any other notice/communication, the terms and conditions set forth in these Terms shall prevail, to the extent of such conflict. These Terms (including the Privacy Policy and other notices on the Website / the App, which is incorporated and deemed part of these Terms), constitute the entire agreement between us and supersedes all prior agreements regarding the subject matter hereof. 


When you use the Service and provide any information on or through the Service; or when you click any of the buttons available on the Website or the App; or when you send an e-mail to us, you are communicating with us through electronic records. You hereby consent that such electronic records, whether sent by you or automatically generated by the computer system when you click on any of the buttons available on the Website or the App or the Service, shall be deemed to be communications sent in writing by you.